Can I bring my own decorations for the party room?
Yes, you are welcome to bring your own decorations for the party room. Please coordinate with our Adventure staff to ensure they align with our venue policies. We do not allow decorations that involve excessive mess, e.g. pinatas, silly string, party poppers.
Does an adult have to participate?
No, however, an adult must stay onsite for the duration of the party. Why not enjoy a quiet drink at The Lookout while you wait?
What is the cancellation policy for a party?
Cancellations made at least 30 days before the event date will receive a full refund. If you wish to amend your food order, please do so at least 10 days before the party.
What days and times can I book a party for?
Weekend bookings are available online. If you'd like to arrange something outside of these hours, like school holidays, please give us a call on 01372 467132, option 2.
Are the party rooms heated/air conditioned?
Yes, the private rooms are air conditioned/heated as needed.
What do the children need to wear?
Ensure all participants are wearing suitable clothing: trousers, long-sleeved tops and trainers. Flip-flops/sandals and Crocs are not allowed. Gloves are essential for Ringos, Sledging and Mini Ringos and recommended for High Ropes Adventure. A limited number are available to purchase from reception. This remains the same in hot weather and we do not have spare tops or trousers onsite.
My child has a food allergy. Do you cater for allergens and intolerances?
Yes, we have gluten-free options available and can discuss any other allergens and provide alternatives. Please contact us as soon as possible to notify us.
Can I leave the children at the party and collect them when it's finished?
No, an adult must remain onsite at all times. Our fully serviced bar and restaurant, The Lookout, is the ideal place to relax while the children complete their activity.
Can I bring my own food?
We do not allow people to bring their own party food.
Do I need to bring cutlery, plates, etc?
Everything is provided for you. If you order the pizza party menu, the pizzas are served in individual takeaway boxes. The sandwich celebration is served on buffet trays. Napkins are provided, but if you wish to bring your own party plates and cutlery, you are welcome to.
What time should I arrive for my party?
We recommend arriving 15 minutes before the start of you party.
How long do I have in the private room or stretch tent?
You have 45 minutes of party time in the private room or stretch tent.
What is the maximum and minimum group size for a party?
For our standard party packages, our minimum number of guests is 8 and our maximum 20.
Do you provide drinks?
Unlimited water and squash is provided. You can purchase additional drinks (sports drinks and sodas) if you wish from the Adventure Hut.
Can I change my food order?
Yes, food orders can be amended up until 10 days before your party.
What safety measures do you have in place?
All activities are supervised by experienced staff, with safety briefings and equipment checks.
What food options do you offer?
Parties include either an 8" pizza or sandwich and a sweet-treat grazing box for each child. Unlimited water and squash is provided.
Can we leave presents with you?
The Oakwood accepts no responsibility for anything left unattended onsite. There are lockers which are free of charge, or we recommend popping presents straight into the car!
Is the stretch tent sheltered?
Yes, the stretch tent is sheltered from the sun and rain.
Can I increase the number of children attending my party?
Yes, you can add more children to your party booking. Please get in touch with the Adventure team at adventure@the oakwood.com if you would like to increase the number booked. The maximum group size is 20, so please note we can not accept groups of more than this.
Can I bring my own cake?
Yes, you can bring your own cake.